my order is not here and the tracking number states it was delivered, what can i do?Updated a year ago

we are so sorry to hear you are unable to enjoy your sweet order. as per our "returns and refunds policy" stated prior to checkout, we are not responsible for lost or stolen orders. once we ship out your order, we email you the tracking information and send out email notifications once the order has been delivered. please contact the carrier directly to submit a claim accordingly, as we cannot do this for you. fedex/usps/ups investigates and documents these issues. here is some information to help with your claim, as we are unable to issue you a refund if your order was lost or stolen. we will do everything we can to follow up and, if needed, support you in replacing your order at a discounted rate. fedex call 1-800-463-3339 have you tracking number available and notify them there has been an issue with your order, then open a claim. usps call 1-800-275-8777 have your tracking number available to track your package and state that you need to speak with a customer service representative. they will open an investigation number and get back to you within 1-3 business days. you can submit an inquiry regarding your order online at usps.com. select the "help" button on the right, which will prompt you to send an email with your tracking number, zip code, and a brief message explaining the issue. ups call 1-800-742-5877 have your tracking number available to track your package.