damaged chocolate (broken, melted, bloomed, other)Updated a year ago

if your chocolate was damaged in transit (broken, melted, bloomed- when the cacao fat separates and turns the bar a white appearance, or other concerns), please email us at [email protected] so we can support you as needed. be sure to: 1. notify us within 48 hours of delivery confirmation via the tracking history that the carrier provides. 2. give a brief explanation of your concerns, accompanied by clear images of the packaging of your order and of the chocolates in question. 3. do not discard packaging material or your chocolates as we may need you to return them (for quality assurance purposes). 4. if you discard the damaged chocolates and packaging, we will not be able to submit a claim through the carrier or support you in getting your issue resolved in a timely manner. please note that we are unable to resolve matters via phone or chat assistance as we thoroughly investigate and record each claim for quality assurance purposes.