incorrect or missing items in my orderUpdated a year ago
we apologize for any inconvenience and look forward to rectifying this situation promptly.
if any item is missing or incorrect, please submit a claim within 24 hours of receipt via email at [email protected].
please note that we document the lot number of each product placed in your order, so we will review each claim and compare it to the packing slip, packing notes, and weight of your order. once we complete our investigation, we will get back to you accordingly. images may be requested to support your claim.
