<p>if you need to cancel an existing order, please note we are only able to do so if the order has not shipped out for food safety reasons. contact us at support@chuaochocolatier.com so we can help.</p>

oops! i chose the wrong items and no longer want my order

we apologize for any inconvenience and look forward to rectifying this situation promptly.
 
if any item is missing or incorrect, please submit a claim within 24 hours of receipt via email at support@chuaochocolatier.com. 
 
please note that we document the lot number of each product placed in your order, so we will review each claim and compare it to the packing slip, packing notes, and weight of your order. once we complete our investigation, we will get back to you accordingly. images may be requested to support your claim.

incorrect or missing items in my order

each purchaser is responsible for ensuring the correct address is used on their order. each order will receive an email confirmation that includes shipping and tracking information - if the address in your order confirmation is incorrect, please notify us immediately with the correct shipping address.
 
-if the address is incorrect and the order has not yet shipped, we may be able to change it, but this is not guaranteed. 
-if the order has shipped and you notice the shipping address is incorrect, we are unfortunately not able to make any changes and are unable to issue a refund. we may extend a promotional discount if you wish to reship your order, but will not reship free of charge.
-in the event that a package is lost or stolen because of an incorrect address provided by the purchaser, we will not be able to issue a refund.
 
for additional questions or concerns, please contact us via email at support@chuaochocolatier.com.

i just noticed my order is going to the wrong address, what can i do?

if for any reason you need to cancel an existing order, please note we are only able to do so if the order has not been prepped for shipping or shipped out. if the order is in route and is canceled, the items will be returned at a charge to chuao, and cannot be resold. 
 
if any changes need to be made to your order, we need to cancel and issue a new one. we are unable to add or eliminate items chosen and already paid for. we are also unable to change the shipping method already selected.

cancellation

a gift message can be added on the shopping cart page in the text box &quot;is this a gift? enter a special message for the recipient here.&quot; emojis are not recommended.

if you forget to add a gift message but want to include one, please chat or email us at support@chuaochocolatier.com immediately with your desired message.

where do I add a gift message? 

our packing slips do not contain any pricing or credit card information.

this is a gift, can you hide the pricing? 

<p>for assistance and handling times for large orders, please reach out to us via chat on our website or email us at support@chuaochocolatier.com.&#xA0;</p><p>bulk discounts are not valid on wholesale orders and cannot be combined with any other coupon, promotion, or item that is part of a promotion deal. for corporate orders that are shipping to multiple addresses, please connect with us for special pricing and delivery time frames at <a href="mailto:support@chuaochocolatier.com">support@chuaochocolatier.com</a>.</p><p>if you have a resale license and are interested in opening a wholesale account, please fill out an inquiry submission <a href="https://chuaochocolatier.com/pages/wholesale">here</a> or email sales@chuaochocolatier.com for more information.</p>

do you have any discounts for bulk or high volume orders?

due to the sensitive nature of our perishable chocolate, we currently only ship directly to the contiguous 48 united states. this helps us prevent extended shipping times, which could lead to melting or damage in route. we are unfortunately unable to ship to military bases, alaska, hawaii, and international addresses at this time.

where do you ship to?

our free shipping offer is valid only where 2nd day shipping is available for orders above $99.99. due to warm weather and temperature-sensitive product, 2nd day shipping is limited to certain regions where temperatures do not exceed 95 degrees.

if free shipping is not automatically applied, this might be because you applied a discount code that lowered your order below the $99.95 threshold.   
 
all shipping offers are only valid for a single shipping address through chuaochocolatier.com. no rain checks, substitutions, or cash value. sales are not valid on previous purchases. 
 
if you are local and would prefer to order online and pick up at our joy factory in carlsbad, ca to avoid shipping costs, please select &quot;pick up&quot; when choosing the shipping method. 
 
for any additional questions or concerns, please email us at support@chuaochocolatier.com.

free shipping policy

orders are shipped monday-thursday from our joy factory located in carlsbad, ca.
 
no orders are shipped friday through sunday in an effort to protect the integrity of the chocolate and avoid possible heat damage associated with shipments in transit over the weekend.

shipping is currently available to the 48 contiguous united states for web purchases.

please note that shipping charges are per delivery address. all packages will be shipped via ups, us postal service, or fedex.

shipping guidelines

<p>orders placed monday-thursday before 10 am PST will be shipped the same day. orders placed monday- wednesday after 10 am PST will be processed the next business day.* orders placed thursday after 10 am PST will be shipped out on monday. orders placed friday-sunday will be processed on monday.* *please note that it may take us an additional business day to process certain orders (larger quantities, containing bonbons or right before holidays). if you have an urgent order you need help with, please contact support@chuacochocolatier.com</p>

daily order cut off times

<p>If the weather is 70 degrees or higher between our warehouse and the delivery location, ground shipping may not be enabled for you to choose from your shipping options. during warm weather, we may need to contact you to change the shipping method to ensure that your order does not melt in transit. with your approval, we would have to cancel the order to issue a new one with the correct shipping method.</p><p>if temperatures exceed 103 degrees at the destination, we cannot safely ship chocolates and may need to refund you order.&#xA0;</p><p>our ice packs and insulated bags may protect the product for up to 48 hours. these are added with no additional cost to your shipping option.&#xA0;</p><p>we advise that you closely monitor your order&apos;s progress through the tracking number sent via email. please check your spam folder to avoid leaving your order unattended in the hot sun. if you are unable to get to your order upon arrival, please make sure to add a shipping address where someone can place your order, once received, in a cool, dry place.</p>

warm weather shipping

if a product is lost in transit due by a carrier, please contact support@chuaochocolatier.com for assistance. 
 
chuao chocolatier is not responsible for orders with incorrect or missing address info provided by the customer.

lost in transit

<p>we try to be of service to the armed forces, but are currently unable to ship to military bases.</p>

shipping to apo addresses

<p>each purchaser is responsible for ensuring the correct address is used on their order. each order will receive an email confirmation that includes shipping information - if the address in your order confirmation is incorrect, please notify us immediately. if the address is incorrect and the order has not yet shipped, we may be able to change it, but this is not guaranteed. if the order has shipped and you notice the shipping address is incorrect, we are unfortunately not able to make any changes and are unable to issue a refund. we may extend a promotional discount if you wish to reship your order, but will not reship free of charge. in the event that a package is lost or stolen because of an incorrect address provided by the purchaser, we will not be able to issue a refund. please email us the correct shipping address (adding company name, suite number, floor number, etc.) and receiver&apos;s name at support@chuaochocolatier.com with the subject line &quot;incorrect address&quot; so we can address this matter urgently.</p>

incorrect addresses

<p>we apologize for the inconvenience, but we don&apos;t have a multiple shipping address option available while checking out via our website, you would need to place one order for each shipping address, and each will be considered an individual transaction. shipping charges may apply depending on the total of each order. the current weather will determine if the shipping needs to be expedited.&#xA0;</p><p>contact our joy concierge at: support@chuaochocolatier.com for general inquiries.&#xA0;</p><p>for corporate gifting: email our corporate event specialist at: support@chuaochocolatier.com for bulk discount pricing, delivery &amp; shipping time frames, and other important information so we can support you accordingly.</p>

how can i ship to multiple addresses? can i select different products and gift messages to be shipped to different addresses?

<p>we can help with corporate orders! special pricing may apply depending on which products are selected. if you are shipping to more than 15 addresses, please connect with our corporate experts at support@chuaochocolatier.com with shipping addresses (state/zip codes), the date you need the orders delivered by, and whether you&apos;d like to include a gift message. we can offer some customization such as choosing red/white ribbon, gift box, and customized bar flavors, etc. however, we are unable to print out any additional company logos.</p>

i want to place a corporate order

<p>please check the fine print associated with the promotion. there are several instances in which the code may not be accepted such as:</p><p>- there is a minimum dollar amount required that does not include shipping charges, if any apply to your order.</p><p>- the promotion is expired&#xA0;</p><p>- the promotional product is not in your cart or you are adding them without having to do so (please review instructions on promotion fine print to proceed accordingly).</p><p>- the promotional discount will only apply to full-priced items.</p><p>- the promotional offer <u>cannot be combined with another offer.</u></p><p>- the item in your cart is already part of a promotional deal, which is why the promotional coupon is not applying to that item.</p><p>- the promotional code was limited to one use, and you&apos;ve already used the code.</p><p>&#xA0;if you need additional assistance, please contact our joy concierge at support@chuaochocolatier.com</p>

why didn't my promotional code or promotional offer work?

<p>stay in the loop about current and upcoming promotions by signing up for our newsletter or becoming an SMS subscriber.</p>

how can i find out about your next promotional discounts?

<p>you will receive an email confirming your order and another one letting you know when it has shipped. keep a lookout in your spam or junk folder so you don&apos;t miss them. please review your order confirmation in case any changes need to be made before it ships out. if there is something wrong with your order, please email us ASAP at support@chuaochocolatier.com or chat with us on our website for assistance monday-friday, 9 am - 3 pm PST.</p>

how will i know the status of my order?

<p>we don&apos;t offer free samples at this time. however, if you become a newsletter or SMS subscriber, you will receive a one-time promotional discount code!</p>

do you have any free samples?

<p>we do not have the ability to ship our chocolates internationally.</p>

international shipping

<p>we&apos;d love to talk to you more about carrying chuao chocolate! please contact our wholesale department at 760.814.6210 or email sales@chuaochocolatier.com to get started.</p>

how do i place a wholesale order?

We get this question often, especially with orders placed through Amazon. We at chuao chocolatier will always be happy to look into your delivery to get you as much information as we can about the purchaser. Just send an email to support@chuaochocola

<div data-block="true" data-editor="crkin" data-offset-key="6ook7-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p><span style="font-size: 14px;">We get this question often, especially with orders placed through Amazon.</span></p><div data-offset-key="6ook7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="6ook7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;">Items ordered via Amazon are a bit tricky to disclose the information of the buyer because they are VERY protective of their customer&apos;s privacy, so all we can see is the buyer&apos;s first name in these cases.</span></span></div><p><span style="font-size: 14px;">We at chuao chocolatier will always be happy to look into your delivery to get you as much information as we can about the purchaser.</span></p><p><span style="font-size: 14px;">Just send an email to <a href="mailto:support@chuaochocolatier.com">support@chuaochocolatier.com</a> or message us in the chat box on our website!</span></p><p><br></p></div><div data-block="true" data-editor="crkin" data-offset-key="n1va-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

Who sent my gift?

<div data-block="true" data-editor="dloe6" data-offset-key="dt1cq-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="dt1cq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="dt1cq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">please check the fine print associated with the promotion.&#xA0;<br><br>there are several instances in which the code may not be accepted such as:</span></span></div></div><div data-block="true" data-editor="dloe6" data-offset-key="1f4ep-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="1f4ep-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="1f4ep-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="dloe6" data-offset-key="fsa2k-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="fsa2k-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="fsa2k-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">&#xA0;&#x2022; there is a minimum dollar amount required that does not include shipping charges, if any apply to your order</span></span></div></div><div data-block="true" data-editor="dloe6" data-offset-key="cbbq0-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="cbbq0-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="cbbq0-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">&#xA0;&#x2022; the promotion is expired</span></span></div></div><div data-block="true" data-editor="dloe6" data-offset-key="7snuq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="7snuq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="7snuq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">&#xA0;&#x2022; the promotional product is not in your cart or your are adding them without having to do so (please review instructions on promotion fine print to proceed accordingly)</span></span></div></div><div data-block="true" data-editor="dloe6" data-offset-key="69t6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="69t6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="69t6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">&#xA0;&#x2022; the promotional discount will only apply to full-priced items</span></span></div></div><div data-block="true" data-editor="dloe6" data-offset-key="fm9th-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="fm9th-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="fm9th-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">&#xA0;&#x2022; the promotional offer cannot be combined with another offer</span></span></div></div><div data-block="true" data-editor="dloe6" data-offset-key="3ppu5-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="3ppu5-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="3ppu5-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">&#xA0;&#x2022; the item in your cart is part of a promotion deal, that is why the promotional coupon is not applying to that item</span></span></div></div><div data-block="true" data-editor="dloe6" data-offset-key="24qp9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="24qp9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">&#x2022; <span data-offset-key="24qp9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">the promotional code was limited to one use, and you&apos;ve already used the code</span></span></div></div><div data-block="true" data-editor="dloe6" data-offset-key="djbsl-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="djbsl-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="djbsl-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="dloe6" data-offset-key="9guv-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="9guv-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="9guv-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">if you need additional assistance, please contact our joy concierge at&#xA0;</span></span><a href="mailto:support@chuaochocolatier.com" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank"><span data-offset-key="9guv-1-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">support@chuaochocolatier.com</span></span></a><span data-offset-key="9guv-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">.</span></span></div></div><p><br></p>

discount codes

we apologize for the inconvenience, but we don't have a multiple shipping address option available while checking out via our website, you would need to place one order for each shipping address, and each will be considered an individual transaction.

<div data-block="true" data-editor="bnvvo" data-offset-key="bpg32-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="bpg32-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="bpg32-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">we apologize for the inconvenience, but we don&apos;t have a multiple shipping address option available while checking out via our website, you would need to place one order for each shipping address, and each will be considered an individual transaction. shipping charges may apply depending on the total of each order. the current weather will determine if the shipping needs to be expedited. contact our joy concierge at:&#xA0;</span></span><a href="mailto:support@chuaochocolatier.com" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank"><span data-offset-key="bpg32-1-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">support@chuaochocolatier.com</span></span></a><span data-offset-key="bpg32-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">&#xA0;for general inquiries.</span></span></div></div><div data-block="true" data-editor="bnvvo" data-offset-key="7alb3-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="7alb3-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="7alb3-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="bnvvo" data-offset-key="8qsno-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="8qsno-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="8qsno-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">for corporate gifting:</span></span></div></div><div data-block="true" data-editor="bnvvo" data-offset-key="amqnq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="amqnq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="amqnq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="bnvvo" data-offset-key="1oogc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="1oogc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="1oogc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">email our corporate event specialist at:&#xA0;</span></span><a href="mailto:support@chuaochocolatier.com" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank"><span data-offset-key="1oogc-1-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">support@chuaochocolatier.com</span></span></a><span data-offset-key="1oogc-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">&#xA0;for bulk discount pricing, delivery &amp; shipping time frames, and other important information so we can support you accordingly.</span></span></div></div>

shipping to multiple addresses

we apologize for the confusion. First of all, we would like to let you know that your package has most likely shipped. Please check with us immediately through support@chuaochocolatier.com or through our chat window just to make sure. When a shipping

<div data-block="true" data-editor="6o7nl" data-offset-key="dakem-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="dakem-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="564ak-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">we apologize for the confusion.&#xA0;</span></span></div></div><div data-block="true" data-editor="6o7nl" data-offset-key="564ak-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-offset-key="efolk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div><div data-block="true" data-editor="6o7nl" data-offset-key="3m5bt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="3m5bt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="3m5bt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">First of all, we would like to let you know that your package has most likely shipped. Please check with us immediately through&#xA0;<a href="mailto:support@chuaochocolatier.com">support@chuaochocolatier.com</a> or through our chat window just to make sure.&#xA0;<br><br>When a shipping label gets printed here in our warehouse, it automatically sends a notification to you right away. Sometimes, we will have to cancel the original label for unforeseen reasons and then reprint. When the new label was printed, it failed to send you an update, and we are sorry for this confusion.</span></span></div></div><div data-block="true" data-editor="6o7nl" data-offset-key="dpu0g-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="dpu0g-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><br></div></div><div data-block="true" data-editor="6o7nl" data-offset-key="atu8r-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

shipment canceled/failed

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Chuao Chocolatier

information about ordering, shipping, and delivery from us

ORDERING & SHIPPING