ORDERING & SHIPPING
information about ordering, shipping, and delivery from us
oops! i chose the wrong items and no longer want my order
wrong items ordered
incorrect or missing items in my order
incorrect order
i just noticed my order is going to the wrong address, what can i do?
wrong address
cancellation
cancellation
where do I add a gift message?
gift message
this is a gift, can you hide the pricing?
this is a gift
do you have any discounts for bulk or high volume orders?
discounts
where do you ship to?
shipping
free shipping policy
free shipping
shipping guidelines
shipping guidelines
daily order cut off times
daily order cut off times
warm weather shipping
warm weather shipping
lost in transit
lost
shipping to apo addresses
apo addresses
incorrect addresses
incorrect addresses
how can i ship to multiple addresses? can i select different products and gift messages to be shipped to different addresses?
multiple shipping addresses
i want to place a corporate order
corporate ordering
why didn't my promotional code or promotional offer work?
discounts
how can i find out about your next promotional discounts?
sales
how will i know the status of my order?
order staus
do you have any free samples?
free samples
international shipping
international shipping
how do i place a wholesale order?
wholesale order
Who sent my gift?
We get this question often, especially with orders placed through Amazon. Items ordered via Amazon are a bit tricky to disclose the information of the buyer because they are VERY protective of their customer's privacy, so all we can see is the buyer'
shipment canceled/failed
we apologize for the confusion. First of all, we would like to let you know that your package has most likely shipped. Please check with us immediately through [email protected] or through our chat window just to make sure. When a shipping