i just noticed my order is going to the wrong address, what can i do?Updated a year ago
each purchaser is responsible for ensuring the correct address is used on their order. each order will receive an email confirmation that includes shipping and tracking information - if the address in your order confirmation is incorrect, please notify us immediately with the correct shipping address.
-if the address is incorrect and the order has not yet shipped, we may be able to change it, but this is not guaranteed.
-if the order has shipped and you notice the shipping address is incorrect, we are unfortunately not able to make any changes and are unable to issue a refund. we may extend a promotional discount if you wish to reship your order, but will not reship free of charge.
-in the event that a package is lost or stolen because of an incorrect address provided by the purchaser, we will not be able to issue a refund.
for additional questions or concerns, please contact us via email at [email protected].
