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Chuao Chocolatier

we do apologize, but chuao is not responsible for theft of products delivered to the address a customer provides when ordering. We typically ship with fedex, who uploads images upon delivery. If the porch &#xA0;matches your home, and your product is not there when you go to retrieve it, you can open a claim with fedex. If product is stolen from your home, we as the shipper are unable to offer refunds, as we have provided tracking information with delivery windows available.&#xA0;it is a responsibility of the customer to ensure they have a safe and secure place for delivery workers to place packages while they are away from home.as a small business we cannot ship product to homes with known package theft.&#xA0;<a href="mailto:support@chuaochocolatier.com"></a>

we do apologize, but chuao is not responsible for theft of products delivered to the address a customer provides when ordering. We typically ship with fedex, who uploads images upon delivery. If the porch  matches your home, and your product is not t

i think my item was stolen from my porch?

ORDERING & SHIPPING

how do you say your name?

what does chuao mean?

what makes chuao chocolatier unique?

what is chuao's mission?

what are chuao's core values?

how do i contact the store or customer service?

ABOUT

oops! i chose the wrong items and no longer want my order

incorrect or missing items in my order

i just noticed my order is going to the wrong address, what can i do?

cancellation

where do I add a gift message?

this is a gift, can you hide the pricing? 

do you have any discounts for bulk or high volume orders?

where do you ship to?

free shipping policy

shipping guidelines

daily order cut off times

warm weather shipping

lost in transit

shipping to apo addresses

incorrect addresses

how can i ship to multiple addresses? can i select different products and gift messages to be shipped to different addresses?

i want to place a corporate order

why didn't my promotional code or promotional offer work?

how can i find out about your next promotional discounts?

how will i know the status of my order?

do you have any free samples?

how do i place a wholesale order?

Who sent my gift?

shipment canceled/failed

how can i order if i live outside the us?

what is iherb?

where do you ship internationally?

is there a membership fee for iherb?

what products can i buy internationally?

can i still order from the chuao site if i live in the us?

do you offer discounts internationally?

INTERNATIONAL SHIPPING

do you have vegan-friendly options (dairy-free)?

can't find a specific flavor?

bars with no gluten ingredients used

are your chocolates kosher?

are you a peanut-free facility?

does chuao chocolate contain lead and/or cadmium?

where can i find the ingredients, nutrition facts and expiration dates?

when are the holiday bars available?

out-of-stock items

what is the best way to store my chocolate purchase? expiration (freshness) or consume by date?

retail locations

PRODUCTS

i want to return my order, i no longer need it

why can't i just exchange items if i don't want them anymore?

i received chuao chocolates but i would like a refund or exchange.

i bought my chuao chocolate somewhere else and want a refund

chocolate returns, refunds or exchanges

damaged chocolate (broken, melted, bloomed, other)

my order is not here and the tracking number states it was delivered, what can i do?

my order was lost, can i get a refund?

the gift box was damaged, can i get a new one?

RETURNS

i think my item was stolen from my porch?Updated 19 hours ago