if you can't find what you're looking for, please contact us here

Chuao Chocolatier

contact our customer service team by chatting us on our website between 9 am-3 pm PST monday-friday or emailing us at support@chuaochocolatier.com.&#xA0;if you&apos;re local, visit us in person at our chocolate shop located at:&#xA0;2350 camino vida roble suite 101&#xA0;carlsbad, ca 92011&#xA0;760.814.6200&#xA0;hours: monday-friday,10 am-5 pm PST weekends: closed &#xA0;*tours and events are suspended for 2024

how do i contact the store or customer service?

ABOUT

how do you say your name?

what does chuao mean?

what makes chuao chocolatier unique?

what is chuao's mission?

what are chuao's core values?

oops! i chose the wrong items and no longer want my order

incorrect or missing items in my order

i just noticed my order is going to the wrong address, what can i do?

cancellation

where do I add a gift message? 

this is a gift, can you hide the pricing? 

do you have any discounts for bulk or high volume orders?

where do you ship to?

free shipping policy

shipping guidelines

daily order cut off times

warm weather shipping

lost in transit

shipping to apo addresses

incorrect addresses

how can i ship to multiple addresses? can i select different products and gift messages to be shipped to different addresses?

i want to place a corporate order

why didn't my promotional code or promotional offer work?

how can i find out about your next promotional discounts?

how will i know the status of my order?

do you have any free samples?

international shipping

how do i place a wholesale order?

Who sent my gift?

discount codes

shipping to multiple addresses

shipment canceled/failed

ORDERING & SHIPPING

do you have vegan-friendly options (dairy-free)?

can't find a specific flavor?

bars with no gluten ingredients used

are your chocolates kosher?

are you a peanut-free facility?

does chuao chocolate contain lead and/or cadmium?

where can i find the ingredients, nutrition facts and expiration dates?

when are the holiday bars available?

out-of-stock items

what is the best way to store my chocolate purchase? expiration (freshness) or consume by date?

chuao at costco

retail locations

PRODUCTS

i want to return my order, i no longer need it

why can't i just exchange items if i don't want them anymore?

i received chuao chocolates but i would like a refund or exchange.

i bought my chuao chocolate somewhere else and want a refund

chocolate returns, refunds or exchanges

damaged chocolate (broken, melted, bloomed, other)

my order is not here and the tracking number states it was delivered, what can i do?

my order was lost, can i get a refund?

the gift box was damaged, can i get a new one?

RETURNS

how do i contact the store or customer service?Updated 3 months ago