it&apos;s pronounced chew-wow. an easy way to remember is just chew it and you&apos;ll say wow!

how do you say your name?

chuao is a legendary cacao-growing region in venezuela. chuao chocolatier is named after the region as a reflection of our commitment to both high quality and our venezuelan family heritage

what does chuao mean?

chuao chocolatier&apos;s intent is to share joy with the world through deliciously engaging chocolate experiences. we realize that, like making the finest chocolate, there are certain ingredients needed in order to accomplish our mission successfully. we believe that our &quot;pantry&quot; is stocked with just what we need:&#xA0;free of that &quot;other stuff&quot; - we use recipes in a kitchen, not formulas in a lab, and believe that the best ingredients are found in nature or crafted with care. chuao chocolates reflect our commitment to fresh food, free of artificial preservatives, additives, colorings, flavorings and hydrogenated oils.ethically sourced cacao - our ancestors instilled in us a respect for cacao and the people who grow it. therefore, we partner with fair trade-certified purveyors who share our interest in sustainable farming and ethical business practices.&#xA0;one-of-a-kind experiences - we like to think outside the chocolate box, combining innovation and creativity to deliver sweet treats with delicately balanced layers of flavors and textures.&#xA0;artisan handcrafted techniques - we use european chocolate-making techniques, handcrafting our chocolates with close attention to the quality of each small batch from start to finish.

what makes chuao chocolatier unique?

Our mission is to share joy with the world through deliciously engaging chocolate experiences.

what is chuao's mission?

self discovery: we seek to actively discover and pursue the best version of ourselves.&#xA0;grateful giving: we are conscious of and grateful for the abundance in our lives and seek to share it with others.&#xA0;brave honesty: we embrace, and are proactive with, open communication.&#xA0;creative wow: we are passionate about and committed to delivering a wow in all we do.

what are chuao's core values?

contact our customer service team by chatting us on our website between 9 am-4 pm PST monday-friday or emailing us at support@chuaochocolatier.com.&#xA0;if you&apos;re local, visit us in person at our chocolate shop located at:&#xA0;2350 camino vida roble suite 101&#xA0;carlsbad, ca 92011&#xA0;760.814.6200&#xA0;hours: monday-friday,10 am-5 pm PST weekends: closed &#xA0;*tours and events are suspended indefinitely

how do i contact the store or customer service?

if you can't find what you're looking for, please contact us here

Chuao Chocolatier

information about our team, stores and how to get in touch.

ABOUT

oops! i chose the wrong items and no longer want my order

incorrect or missing items in my order

i just noticed my order is going to the wrong address, what can i do?

cancellation

where do I add a gift message?

this is a gift, can you hide the pricing? 

do you have any discounts for bulk or high volume orders?

where do you ship to?

free shipping policy

shipping guidelines

daily order cut off times

warm weather shipping

lost in transit

shipping to apo addresses

incorrect addresses

how can i ship to multiple addresses? can i select different products and gift messages to be shipped to different addresses?

i want to place a corporate order

why didn't my promotional code or promotional offer work?

how can i find out about your next promotional discounts?

how will i know the status of my order?

do you have any free samples?

international shipping

how do i place a wholesale order?

Who sent my gift?

shipment canceled/failed

ORDERING & SHIPPING

do you have vegan-friendly options (dairy-free)?

can't find a specific flavor?

bars with no gluten ingredients used

are your chocolates kosher?

are you a peanut-free facility?

does chuao chocolate contain lead and/or cadmium?

where can i find the ingredients, nutrition facts and expiration dates?

when are the holiday bars available?

out-of-stock items

what is the best way to store my chocolate purchase? expiration (freshness) or consume by date?

retail locations

PRODUCTS

i want to return my order, i no longer need it

why can't i just exchange items if i don't want them anymore?

i received chuao chocolates but i would like a refund or exchange.

i bought my chuao chocolate somewhere else and want a refund

chocolate returns, refunds or exchanges

damaged chocolate (broken, melted, bloomed, other)

my order is not here and the tracking number states it was delivered, what can i do?

my order was lost, can i get a refund?

the gift box was damaged, can i get a new one?

RETURNS