if you don't find what you're looking for, please contact us here

Chuao Chocolatier

<p>our chocolate does not contain any fillers or preservatives, so it needs to be stored in a cool, dry place below 68 degrees fahrenheit. we don&apos;t recommend refrigerating it, as humidity levels and temperature control of refrigerators vary. also, moving the chocolate from the refrigerator to warmer temperatures may cause condensation water drops to form. if you do choose to refrigerate your chocolate, we advise you to bring it to room temperature prior to biting into it so it won&apos;t be too hard. our chocolate bars have at least 6 months of shelf life remaining once they leave our joy factory. you will be able to view this information on the packaging and/or packing slip in your order. we recommend that our chocolate bonbons and truffles are consumed within a week of delivery or purchase for the best chew-wow experience. for any additional questions or concerns, please contact us at: support@chuaochocolatier.com.</p>

what is the best way to store my chocolate purchase? expiration (freshness) or consume by date?

PRODUCTS

how do you say your name?

what does chuao mean?

what makes chuao chocolatier unique?

what is chuao's mission?

what are chuao's core values?

how do i contact the store or customer service?

ABOUT

oops! i chose the wrong items and no longer want my order

incorrect or missing items in my order

i just noticed my order is going to the wrong address, what can i do?

cancellation

where do I add a gift message? 

this is a gift, can you hide the pricing? 

do you have any discounts for bulk or high volume orders?

where do you ship to?

free shipping policy

shipping guidelines

daily order cut off times

warm weather shipping

lost in transit

shipping to apo addresses

incorrect addresses

how can i ship to multiple addresses? can i select different products and gift messages to be shipped to different addresses?

i want to place a corporate order

why didn't my promotional code or promotional offer work?

how can i find out about your next promotional discounts?

how will i know the status of my order?

do you have any free samples?

international shipping

how do i place a wholesale order?

Who sent my gift?

discount codes

shipping to multiple addresses

shipment canceled/failed

ORDERING & SHIPPING

do you have vegan-friendly options (dairy-free)?

can't find a specific flavor?

bars with no gluten ingredients used

are your chocolates kosher?

are you a peanut-free facility?

does chuao chocolate contain lead and/or cadmium?

where can i find the ingredients, nutrition facts and expiration dates?

when are the holiday bars available?

out-of-stock items

chuao at costco

retail locations

i want to return my order, i no longer need it

why can't i just exchange items if i don't want them anymore?

i received chuao chocolates but i would like a refund or exchange.

i bought my chuao chocolate somewhere else and want a refund

chocolate returns, refunds or exchanges

damaged chocolate (broken, melted, bloomed, other)

my order is not here and the tracking number states it was delivered, what can i do?

my order was lost, can i get a refund?

the gift box was damaged, can i get a new one?

RETURNS

what is the best way to store my chocolate purchase? expiration (freshness) or consume by date?Updated a year ago