chuao offers a variety of vegan-friendly/non-dairy options, but please note that we do use cane sugar and are therefore not certified vegan.click on the &quot;nutrition facts&quot; (on any flavor&apos;s product page) to see a full description of ingredients and nutrition facts.please note that we manufacture in a facility that uses dairy on shared equipment.our vegan friendly options are:&#x2022; spicy maya bar and mini chocolate bar&#x2022; totally tangy mango bar and mini chocolate bar&#x2022; firecracker bar and mini chocolate bar&#xA0;&#x2022; ooh ahh almond bar and mini chocolate bar&#xA0;&#x2022; triple nut temptation bar and mini chocolate bar&#xA0;&#x2022; salted chocolate crunch bar and mini chocolate barseasonal bars (available from nov-dec):&#xA0;&#x2022; exploding coal bar and mini chocolate bar&#x2022; for the love of peppermint bar and mini chocolate bar<a href="https://chuaochocolatier.com/collections/vegan-friendly" rel="noopener noreferrer" target="_blank">shop available bars here</a>

do you have vegan-friendly options (dairy-free)?

the following flavors have been discontinued:&#xA0;&#x2022; baconluxious (with real bacon)&#xA0;&#x2022; california collective bars&#xA0;&#x2022; caramel apple crush&#xA0;&#x2022; carrot cake&#x2022; cinnamon cereal smooch&#xA0;&#x2022; golden goodness&#x2022; joy-filled caramels&#xA0;&#x2022; mintfully brownie&#xA0;&#x2022; moon bark bars&#x2022; orange-a-go-go&#xA0;&#x2022; popcorn pop&#xA0;&#x2022; strawberry waffle wild&#xA0;if the product you&apos;re looking for is on the list, let us know and we&apos;d be happy to help you find your new fave!

can't find a specific flavor?

chuao offers a variety of chocolate bars that do not include gluten ingredients.click on the &quot;nutrition facts&quot; (on any flavor&apos;s product page) to see a full description of ingredients and nutrition facts.please note that we manufacture in a facility that uses wheat on shared equipment.DARK&#xA0;&#x2022; firecracker bar and mini chocolate bar&#x2022; honeycomb bar and mini chocolate bar&#x2022; ooh ahh almond bar and mini chocolate bar&#x2022; spicy maya bar and mini chocolate bar&#x2022; totally tangy mango bar and mini chocolate bar&#x2022; triple nut temptation bar and mini chocolate barMILK&#xA0;&#x2022; baconluxious with plant-based bacon bar and mini chocolate bar&#x2022; potato chip bar and mini chocolate bar&#x2022; ravishing rocky road bar and mini chocolate bar&#x2022; sweet &amp; salty bar and mini chocolate bar &#xA0;<a href="https://chuaochocolatier.com/collections/gluten-free">shop available bars here</a>

bars with no gluten ingredients used

all of our gourmet chocolate bars, barks, drinking chocolates, bonbons, and truffles are proudly crafted with kosher ingredients. the kosher certification by the union orthodox congregation of america symbol currently appears on all of our bars, mini chocolate bars, bark, and drinking chocolate packaging.

are your chocolates kosher?

yes! we are a peanut-free facility and indicate this on our chocolate bars, drinking chocolate, and bark packaging. 
 
our products are manufactured in a facility that uses tree nuts. the tree nuts only refer to actual tree nuts (almonds, cashews, coconuts, hazelnuts, walnuts, pistachios). 
 
while we clean everything in preparation for the next product according to proper gmp guidelines and procedures, we want to make sure you have all the information necessary to make the best decision for you and your loved ones.

are you a peanut-free facility?

chuao chocolate has been tested by independent, state-certified laboratories for lead and cadmium. our chocolate tested below california&apos;s maximum allowable dose level (madl) for lead (max allowed is 0.5 micrograms) and cadmium (max allowed is 4.1 micrograms). california levels are used because scientists believe they are the most protective available.
 
lead and cadmium are naturally occurring in cocoa solids. researchers have found that cacao plants absorb cadmium from the soil, with lead accumulating in cacao beans as the tree grows. because dark chocolate typically uses more cocoa solids than milk chocolate, lead and cadmium may be more prevalent in dark chocolates, especially those exceeding 70%.
 
for more information and to view specific results by brand, visit: 
 
 https://www.asyousow.org/environmental-health/toxic-enforcement/toxic-chocolate#chocolate-tables

does chuao chocolate contain lead and/or cadmium?

by clicking on the &quot;nutrition facts&quot; located below the add to cart button on each product page, you can view the ingredient list and nutrition facts for each product. our chocolate bars have at least a 6-month shelf life remaining when they leave our joy factory. you can find the expiration date printed on the back of each bar or mini bar. 
 
we recommend that our bonbons are consumed within a week of delivery for the best chew-wow experience possible. your packing slip, included in each chuao order, will also contain the specifics of each item shipped, with the expiration date on gift boxes and chocolate bundles.

where can i find the ingredients, nutrition facts and expiration dates?

our holiday bars are available starting each november until they sell out for the season. for 2025, we will have the following bars available:&#xA0;<ul><li>exploding coal&#xA0;</li><li>cookies all the way&#xA0;</li><li>for the love of peppermint&#xA0;</li><li>hope, joy &amp; gingerbread&#xA0;</li><li>snuggle up s&apos;mores</li></ul><a href="https://chuaochocolatier.com/collections/holiday-gifts" target="_blank" rel="noopener noreferrer">shop our holiday options here.</a>

when are the holiday bars available?

in the event that a product ordered is unavailable, you will be contacted to delay shipment, cancel your order, or refund the out-of-stock item. if an item is out of stock and your order qualified for free shipping, we will ship the available products at no charge. please note that we do not back order out-of-stock items and should you reorder, you will be responsible for the cost of shipping if your order does not qualify for our free shipping promotion.

out-of-stock items

our chocolate does not contain any fillers or preservatives, so it needs to be stored in a cool, dry place below 68 degrees fahrenheit. we don&apos;t recommend refrigerating it, as humidity levels and temperature control of refrigerators vary. also, moving the chocolate from the refrigerator to warmer temperatures may cause condensation water drops to form. if you do choose to refrigerate your chocolate, we advise you to bring it to room temperature prior to biting into it so it won&apos;t be too hard. our chocolate bars have at least 6 months of shelf life remaining once they leave our joy factory. you will be able to view this information on the packaging and/or packing slip in your order. we recommend that our chocolate bonbons and truffles are consumed within a week of delivery or purchase for the best chew-wow experience. for any additional questions or concerns, please contact us at: support@chuaochocolatier.com.

what is the best way to store my chocolate purchase? expiration (freshness) or consume by date?

chuao chocolatier can be found in an ever-evolving list of retail locations across the United States. we understand that it can be sometimes difficult to find a retail location near you, which is why we are here to help. if you ever find yourself stu

chuao chocolatier can be found in an ever-evolving list of retail locations across the United States. we understand that it can be sometimes difficult to find a retail location near you, which is why we are here to help.if you ever find yourself stumped as to where the nearest place to find chuao chocolate near your zip code is, just reach out to us at <a href="mailto:support@chuaochocolatier.com">support@chuaochocolatier.com</a> or through the chat window on our website between 9am-3pm PST.&#xA0;from there, we can help narrow down the search and find some great places for you to shop for chuao chocolate!

retail locations

if you can't find what you're looking for, please contact us here

Chuao Chocolatier

information about our products, availability, allergens, and ingredients

PRODUCTS

how do you say your name?

what does chuao mean?

what makes chuao chocolatier unique?

what is chuao's mission?

what are chuao's core values?

how do i contact the store or customer service?

ABOUT

oops! i chose the wrong items and no longer want my order

incorrect or missing items in my order

i just noticed my order is going to the wrong address, what can i do?

cancellation

where do I add a gift message?

this is a gift, can you hide the pricing? 

do you have any discounts for bulk or high volume orders?

where do you ship to?

free shipping policy

shipping guidelines

daily order cut off times

warm weather shipping

lost in transit

shipping to apo addresses

incorrect addresses

how can i ship to multiple addresses? can i select different products and gift messages to be shipped to different addresses?

i want to place a corporate order

why didn't my promotional code or promotional offer work?

how can i find out about your next promotional discounts?

how will i know the status of my order?

do you have any free samples?

international shipping

how do i place a wholesale order?

Who sent my gift?

shipment canceled/failed

ORDERING & SHIPPING

i want to return my order, i no longer need it

why can't i just exchange items if i don't want them anymore?

i received chuao chocolates but i would like a refund or exchange.

i bought my chuao chocolate somewhere else and want a refund

chocolate returns, refunds or exchanges

damaged chocolate (broken, melted, bloomed, other)

my order is not here and the tracking number states it was delivered, what can i do?

my order was lost, can i get a refund?

the gift box was damaged, can i get a new one?

RETURNS